Broadband:
Broadband or high-speed Internet connection allows users to access the Internet and Internet-related services at far faster speeds than “dial-up” services. Broadband speeds vary greatly based on the technology used and the degree of service requested.
- 1. Provision of Internet Services in all circumstances within 2 days
- 2. In all circumstances, fault repair/restoration time is within 6 to 8 hours for feasible areas.
- 3. Shifting/Relocating of our Internet Connection within 2 Days
- 4. Billing complaints resolved within 2 Days
- 5. Accessibility of call or customer care or network team 24×7
- 6. Time taken for refund of Deposit after closures in 5 Working days
- 7. Broadband users will have network priority sharing ratio of 1:8
SME:
Our INTERJET-Internet Small-Medium Enterprise (SME) Business Services works with:
- 1. Provision of Internet Services in all circumstances within 24 hours
- 2. In all circumstances, fault repair/restoration time is within 4 to 6 hours for flexibility areas.
- 3. Shifting/Relocating of our Internet Connection within 24hr
- 4. Billing complaints resolved within 2 Days
- 5. Accessibility of call or customer care or network team 24×7
- 6. Time taken for refund of Deposit after closures in 5 Days
- 7. Small-Medium Enterprise (Business) users will have network priority sharing ratio of 1:4
ILL:
Our INTERJET-Internet Leased Line (ILL) Services Terms:
- 1. Provision of Internet Services in all circumstances within 24 hours
- 2. In all circumstances, fault repair/restoration time is within 2 to 4 hours for flexibility areas.
- 3. Shifting/Relocating of our Internet Connection in 24 hours
- 4. Billing complaints resolved within 2 Days
- 5. Accessibility of call or customer care or network team 24×7
- 6. Time taken for refund of Deposit after closures in 5 Days
- 7. Internet Leased Line (ILL) users will have from a premium network priority of 1:1